Simple ScanSimple Scan Support
Questions, problems, or ideas for the app? We read every message.
Contact us
The quickest way to reach us is from inside the app:
- Open Simple Scan.
- Go to Settings › Support.
- Choose the option to contact support and describe what happened.
It helps to mention your device model and iOS version, and the steps that lead to the problem.
Scanning
How do I scan a document with several pages?
Switch to Batch mode in the camera and capture each page in turn. All pages go into one document. You can reorder, retake or delete pages before you save.
The camera doesn’t open, or shows a black screen.
Simple Scan needs permission to use the camera. Open the iOS Settings app, scroll to Simple Scan, and turn on Camera. Then reopen Simple Scan.
If permission is already on, close Simple Scan and any other app that uses the camera, then try again.
The edges weren’t detected correctly.
Edge detection works best with the page on a contrasting background, in even light, with all four corners in view. You can always fix the crop afterwards: open the page and drag the corners. The magnifier helps you place them exactly.
Can I undo a filter, crop or rotation?
Yes. Edits never overwrite your photo, and the original is always kept, so you can change the filter, crop or rotation again at any time.
Can I scan without an internet connection?
Yes. Scanning, editing and exporting all work offline.
Your documents
Where are my scans stored? Are they uploaded anywhere?
Your scans are stored only on your device, inside Simple Scan. They are processed on your device and never uploaded to us. They leave your device only when you share or export them. See the privacy policy for details.
How do I move my scans to a new device?
Simple Scan has no account or cloud sync. Your scans move with your device backup: restore your new device from an iCloud or computer backup of the old one.
You can also export documents as PDFs and save them to Files (for example, iCloud Drive), then import them on the new device.
Will I lose my scans if I delete the app?
Yes. Deleting Simple Scan removes all of its documents from your device. Export anything you want to keep to Files or another app first.
Simple Scan Pro and subscriptions
What does Pro add?
Scanning, editing, organizing and exporting are free with no limits. Pro adds:
- No Simple Scan footer on your PDFs
- Signatures, initials, and text and date stamps
- Copying text from scans
- Merging photos and files into one document
- Brightness, contrast and saturation adjustments
- High-quality 300 dpi export for printing
There are no ads on either plan.
I bought Pro, but the app doesn’t show it.
Pro is tied to the Apple Account you bought it with. Make sure you’re signed in to the App Store with that account, then use Restore purchases in Simple Scan’s settings.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Simple Scan Pro. You can also manage subscriptions on the App Store.
Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles all payments and refunds for App Store purchases, so we can’t issue them ourselves. You can request a refund at reportaproblem.apple.com.